Senior Specialist, Telemarketing

Date: May 7, 2024

Location:

Singapore, Singapore, 079912

Company: Teva Pharmaceuticals

Job Id: 55759

Who we are

Teva is a global pharmaceutical leader, committed to improving health and increasing access to quality health solutions worldwide. Our employees are at the core of our success, with colleagues in over 80 countries delivering the world's largest medicine cabinet to 200 million people every day. We offer a uniquely diverse portfolio of products and solutions for patients, and we have built a promising pipeline centred on our core therapeutic areas.

We are continually developing patient-centric solutions and significantly growing both our specialty and generic medicines business through investment in research and development, marketing, business development and innovation. This is how we improve health and enable people to live better, healthier lives. Join us on our journey of growth!

The opportunity

Do you enjoy speaking to people and are you ready to be a vital part of a leading force in the pharmaceutical industry? Teva is seeking a dedicated Senior Telemarketing Specialist to join our team and make a meaningful impact.

In this role, you will be responsible in contacting HCPs, Clinics by telephone to promote and sell goods and services, receive orders, gather information, verify details, and send the required details to the designated Distributor.

How you’ll spend your day

• Contact HCPs and Clinics by telephone to promote products, services to upsell and cross sell products.

• Sell products to the customers over the phone.

• Identity sales opportunities to meet the needs of specific customers.

• Solicit orders for goods and services over the telephone.

• Explain the product or service to potential customers.

• Provide pricing details.

• Handle customer queries.

• Record customer details including reaction to the product or service offered, and details for transaction.

• Receive orders over the telephone and pass on to the designated Distributors.

• Schedule appointments for sales representatives to meet prospective customers where applicable.

• Conduct customer and marketing surveys (after appropriate approvals)

• Obtain contact details of potential customers from sources including telephone directories and purchased lists (after appropriate approvals)

• Answer telephone calls from potential customers who are responding to advertisements (in-bound calls)

• Contact customers to follow up on initial interaction.

• Analyse sales data, identify customer buying pattern and utilize the insight to assist customers and internal team members based on their experiences.

Your experience and qualifications

• Completed Secondary Education

• Minimum 4 years of relevant work experience in in/Out-bound calls to HCPs/Clinic promotions or telemarketing

• Understanding of Pharmaceutical products

• Understand fundamental sales principles

• Fluent in English

• Excellent verbal and written communication skills

• Good influencing skills

• Demonstrate positive team dynamics through cooperation and networking.

Enjoy a more rewarding choice

• Generous leave, health, and wellbeing benefits

• Commitment to ongoing personal & professional growth via a blend of learning opportunities

• Opportunity to join a leading global organisation with a network of 37,000 employees operating in 60 markets, with 25 R&D sites.

Make a difference with Teva Pharmaceuticals

Reports To

Associate Director - BU Lead, Generic and Specialty- Marketing

Already Working @TEVA?

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply:Internal Career Site (https://performancemanager.successfactors.eu/sf/careers/jobsearch?bplte_company=1080030P)

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

EOE including disability/veteran