Role and Responsibilities

Supervises the day-to-day functions of a designated Health Home Team. Provides support, including care planning direction, to Health Home Care Managers, conducting field supervisions and assisting as needed with mentoring and continuing education. Monitors team performance and client trending for optimal outcomes/results.

Essential Functions

• Plan, coordinate and evaluate the departmental objectives in accordance with corporate strategies , in collaboration with the Managers of Health Home Care Management and Executive Director of Care Management , and ensures alignment execution of t eam goals.

• Perform initial client assessment and transitions client to appropriate Care Manager within the team , matching client needs with Care Managers ’ skillsets/areas of expertise.

• Manage and monitor assigned staff performance , including: orienting new staff , performing competency evaluations, reviewing case documentation and case assignments for quality and completeness.

• Evaluate efficiencies and productivity of staff members and the team as a whole, by looking for trends in reports , including : weekly reviews of productivity, utilization, documentation, caseload size, and client acuity. Communication with Executive Director of Care Management regarding issues, trends , and recommend ed follow - up action s .

• Serve as a member of the client case management team to intra-departmentally address client and / or procedural needs.

• Work within the team to recognize areas for continuous process improvement , including any HIT improvements .

• Proficient in use of multiple software systems and is able to provide correction regarding documentation in any one of the EMR’s as needed, including the Lead Health Home systems, HCR ’ s Database , and the HCS site for UAS MH Assessments.

• Complete UAS MH assessment and review and co- sign all UAS MH assessments that are completed by other Care Management staff.

• Communicate effectively with all managers/departments within HCR Care Management and HCR Home Care.

• Assist fellow HHCMs by providing guidance on client issues, community and financial resources.

• Investigate and address concerns received from clients and families regarding department/staff.

• Other duties as assigned.

  This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

  Education Requirements

• Bachelor ’ s degree AND 4 years of experience providing direct services to persons diagnosed with mental disabilities, developmental disabilities, alcoholism or Substance Abuse ; OR l inking persons who have been diagnosed with mental disabilities, developmental disabilities, alcoholism or Substance Abuse to a broad range of services essential to successfully living in a community setting.

• Master’s d egree in any Human Service s f ield AND 2 years of experience providing direct services to persons diagnosed with mental disabilities, developmental disabilities, alcoholism or Substance Abuse OR l inking persons who have been diagnosed with mental disabilities, developmental disabilities, alcoholism or Substance Abuse to a broad range of services essential to successfully living in a community setting.

  Qualifications and Requirements

  Noted under Education/Qualification Requirements, due to combined nature of description.

  Work Environment

  The Health Home Team Leader is primarily in an office setting and may be exposed to outdoor conditions.

  The working conditions are classified as light work:

• Light work - Exerting up to 20 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Light work involves sitting most of the time.

  Physical Requirements

  The following is a description of the physical requirements on a daily basis for the Health Home Team Leader. While performing the duties of the job the employee is regularly expected to:

• Stand

• Sit

• Hear

• Walk

• Talk

• Stoop or kneel

• Repetitive motion

  This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

  EOE/AA Minority / Female / Disability / Veteran