Job Description

An employer is looking for a Technical Support Engineer - L1 to work onsite at their facility in Rio Rancho, NM. This person will be responsible for the troubleshooting/repair of any low/medium complexity PC equipment and all simple installation/move/add/change services. They will also perform software application troubleshooting and support for the core Microsoft applications (Windows 7 & 10, Office Suite, etc.). Basic complexity desk-side support activities, such as, but not limited to, data backup & migration, security administration, password resets, etc. Scope also includes HW break & fix support (technical diagnosis and repair or exchange of defective hardware. This person will apply basic foundational principles, theories and concepts to assignments of limited scope. Utilizes professional concepts and theoretical technical knowledge acquired through specialized training, education and/or previous experience. Exercises independent judgment within defined parameters. Develops expertise and practical l knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Additional scope could include replenishing onsite vending machines with PC accessories (such as, mice, USB flash drives, headsets, etc.).

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

1-2 years of experience in technical support role

Experience in basic break/fix support (technical diagnosis and repair/exchange of defective hardware)

Basic understanding of networking (how a PC connects to a network; how to troubleshoot)

Experience troubleshooting software applications and supporting core Microsoft applications

Excellent customer service and written/verbal communication Experience with ServiceNOW (SNOW) ticketing system

Certifications (A+, Microsoft, etc.)

Experience troubleshooting HP branded laptops/PCs null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.