36,968-46,211 per year | Closes 13-Jun-2024 (PST) | Pflugerville, TX, USA | Hourly | Finance | Full Time

The City of Pflugerville is seeking its next Utility Billing Cashier to join our team! The person we seek will believe in and exhibit the City's P.F.I.R.S.T. core values: Positive, Forward-thinking, Integrity, Resilience, Service, and Teamwork.

City of Pflugerville employees enjoy three (3) weeks of paid vacation along with 14 paid holidays a year and an attractive retirement plan where the City puts in 2 dollars for every 1 dollar you put into retirement!

The Utility Billing Cashier provides excellent front line customer support for in person and over the phone customers and takes payments in person by cash, check and credit card. This position serves more than 23,000 residential and commercial utility service accounts in accordance with clearly established policies and procedures.

Essential duties and responsibilities:

• Prepare a cash drawer for use each morning, balance cash drawer at end of day.

• Take payments from walk in customer: Cash, Check or Credit Card.

• Answer general account questions or inquires for walk in customers, phone calls and emails.

• Process mail/night drop payments daily through scanning software.

• Track and process trash complaints received.

• Process requests for payment extensions or payment plans.

• Process applications for service start, disconnect or transfer.

• Process account change requests.

• Send welcome emails to new customers.

• Working knowledge of applicable accounts receivable, basic cash handling procedures, and basic accounting principles.

• Other related duties as requested.

  Qualifications and Skill Requirements:

  Formal Education: High School Diploma or equivalent. Relatable Work Experience: One (1) year of cash handling, accounts receivables and general accounting principles, general office, or front facing customer service. Basic computer hardware and software operation.

  Disclaimer: Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience to meet the minimum requirements of the job. One year of full-time experience is define as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.

  Benefits Overview:

• Onsite position with flexible schedule.

• 10 hours of vacation leave per month.

• 8 hours of sick leave per month.

• Medical insurance and benefits provided at zero premium cost to the employee.

• 50% employer dependent health benefits premium contribution.

• Dental benefits are provided at zero premium cost to the employee.

• 24 hours of paid personal holiday leave each fiscal year.

• 10 wellness hours each fiscal year.

• Retirement plan with the Texas Municipal Retirement System (TMRS).

• Military leave.

• Education reimbursement assistance.

  To learn more about the benefits offered by the City of Pflugerville, please visit https://www.pflugervilletx.gov/city-government/people-and-culture/benefits .

  If you are interested in making a difference in the community and wish to be a part of the Pflugerville team, go to pflugervilletx.gov under Employment Opportunities and apply today!