Position Title: Client Care Coordinator Reports To: Owner Company Overview Since 1996, Always Best Care has helped thousands of families with non-medical in-home care and assisted living referral services. In select markets, we provide skilled home care for clients that need the services of our exceptional clinical care team. Our passion for helping people maintain a safe, independent and dignified lifestyle represents the strong foundation of Always Best Care. Every client receives extraordinary care in an inspiring environment with caring and compassionate people. Primary Function: We are in search of a Client Care Coordinator, an organized individual to join us in our mission to enhance the lives of aging adults and their families. This position involves managing quality assurance with extensive one-on-one interaction with clients and families. This person is responsible for effectively managing multiple demands that come with the changing needs of clients. This individual must be able to work in a fast-paced organization and possess excellent communication skills, be service-oriented and be able to work well in a team environment. Essential Job Duties: · The Client Care Coordinator is expected to perform a variety of duties that relate to client care, including care consultations with potential clients and family members, client introductions, establish referral relationships with other providers and quality assurance visits with existing clients. · They will use the consultative approach to determine each individual client’s needs to provide solutions and create a tailored service plan. · They continuously evaluate the plan through a series of ongoing communication and visits to ensure high quality care, client satisfaction, and retention, as well as opportunities to increase service hours. · Client care works with clients and their families on various issues that may arise to ensure they are getting quick resolution. · They will plan and execute a schedule that ensures each client has at minimum one quality assurance visit per month. · Follows all office communication and documentation protocols to ensure excellent service is provided to clients and staff. · Participate in weekly and weekend on-call rotation. Qualifications: · Must demonstrate excellent oral and written communication skills with the ability to listen effectively. · Excellent problem-solving abilities and being able to offer creative solutions. · Must have the ability to present a professional appearance and demeanor. · Must have a bachelor’s degree or at least two years’ experience in home care or health care within the Senior community. · Must have a valid driver’s license with proof of insurance · Must have excellent computer skills and be proficient in Word. · Must be able to reflect the core values of Always Best Care Benefits: · Salary is commensurate with experience · Health Insurance · Paid time off · Paid Training · Paid Holidays · Opportunities for advancement Job Type: Full-time Pay: $25.00 - $30.00 per hour