Requisition : 78445

PSEG Company: PSEG Long Island

Salary Range : $ 88,400 - $ 140,000

Incentive : PIP 10%

Work Location Category : Hybrid

PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.

PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

Job Summary

The supervisor role resides within Payment Processing department at PSEG Long Island. The supervisor directly oversees a team of bargaining unit employees, managing the day-to-day tasks associated with ensuring the timely and accurate processing of customer payments and an associated tasks.

Job Responsibilities

Job Responsibilities include but are not limited to the following:

• Responsible for supervising, directing and supporting a staff of Special Processing Clerks in Payment Processing

• Supervise and lead a diverse workforce through coaching, counseling and team building to effectively, efficiently and safely accomplish job tasks and provide exceptional customer service.

• Monitor and analyze individual task performance toward achievement of scorecard targets.

• Monitor performance of allocated staff including issues relating to sickness, discipline and poor standards of work in order to ensure that work is carried out efficiently and effectively and feedback is

given timely.

• Keep employees well informed on processes, procedures and regulations, and monitor for compliance.

• Perform various quality control efforts to ensure revenue accuracy through multiple financial reconciliations and month end recording entries.

• Ensure availability and support during the preparation and completion of financial tasks associated with departmental key controls

• Coordinate/manage IT troubleshooting activities associated with the daily receipt, processing or reporting of vendor and in-house payment files.

• Handle customer issues and appeals related, but not limited to, customer satisfaction and payment processing specific tasks.

• Interact with other departments to review operating guidelines and recommend process changes and improvements as required.

• Interact with outside vendors in regards to contract, pricing, software applications, or system enhancements.

• Participate on special projects and tasks forces.

• Participate in community outreach activities, meetings and events.

Job Specific Qualifications

Required Skills, Knowledge and Experience:

• BA/BS degree preferably in Business or Accounting and a minimum of 5 years customer service, payment processing, accounting or revenue operations

experience

• In lieu of a degree, a minimum of 10 years customer service, payment processing, accounting or revenue operations experience

• Demonstrated leadership skills and ability to assume all aspects of the supervision of bargaining unit employees

• Ability to lead, develop and motivate high performing teams while fostering an inclusive work environment, respecting all aspects of diversity

• Experience with managing various priorities in a dynamic and cross functional environment while adhering to strict deadlines

• Ability to effectively utilize critical thinking skills for troubleshooting and resolution in high pressure situations

• Demonstrated strong verbal and written communication skills

Demonstrated ability to effectively interact with Management, colleagues and customers

• Proficient computer skills, specifically in Microsoft Excel, Outlook, PowerPoint and Word

• Demonstrated ability to work independently; prioritize work; meet deadlines and targets

• Must possess and maintain a valid US driver’s license and a safe and satisfactory driving history

Desired Skills:

Experience working with union associates and grievance process

Strong Knowledge of Payment Processing and/or Accounting in a utility industry

Demonstrated experience in database management, design and/or creation (i.e. Access, Tableau, etc.)

Knowledge of Regulatory and Company policies related to billing and customer accounts as well as meter reading, collections and payment processing procedures

Minimum Years of Experience

Data Needed

Education

Data Needed

Certifications

None Noted

Disclaimer

Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

As an employee of PSEG you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result.

PSEG employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com (https://sharepoint.pseg.com/Pages/Home.aspx) by clicking on the emPower icon, then selecting careers. This site (PSEG Careers and Job Openings (https://corporate.pseg.com/careers) ) is strictly for candidates who are not currently PSEG employees, with the exception of PSEG employees who do not have company email addresses.

PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.

If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com . Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

ADDITIONAL EEO/AA INFORMATION (Click link below)

Know your Rights: Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)

Pay Transparency Nondiscrimination Provision

Diversity at PSEG: Equal Opportunity Employer

PSEG is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. PSEG's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.

Need to request an accommodation?

If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

PSEG is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.