SITEC - Help Desk Specialist - JBLM Job Locations US-WA-Joint Base Lewis-McChord Requisition ID 2024-144661 Position Category Other / Technical Clearance Top Secret Sector Defense Mission & Health Solutions Responsibilities Peraton requires Help Desk Technicians to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - 3. Positions are located at the SOCOM Headquarters at MacDill, AFB FL, and at the TSOC and Component locations in the United States and abroad. The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365. Under the direction of the Sr. Help Desk technician, the Help Desk provides support to users in resolving problems using help desk center tools. The responsibilities of the Help Desk may also include support in the areas of electronic mail, account creation and maintenance, standard desktop applications, and applications developed by the Government. The Help Desk technician will provide EOC Site/Local help desk services and act as the POC for creating, responding to, and resolving end user incidents. This Technician will coordinate Incident Reports and Service Request resolutions with the proper personnel at the various site locations, while tracking resolutions from initiation to conclusion on behalf of the end user. Duties include but are not limited to: Creating tickets within the IT Service Management (ITSM) tool Troubleshooting and repairing end user devices Installing and troubleshooting software Re-imaging hardware Performing shared file access maintenance Maintaining accounts Creating tokens Resetting CAC/Token pins Maintaining local registration authority capabilities Providing information and tracking on IT Projects, ASIs, incidents, and changes that impact customers Ensuring incidents are routed and/or escalated to the appropriate support group Escalating tickets to other IT support groups and/or vendor support Salary range is based on geographical location. #SITEC2023 Qualifications Required qualifications: High School level plus some specialized training; Minimum of 5 years DoD TS or higher clearance is required DoD 8570.01-M IAT I certification required A minimum of five years of experience, of which at least three years must be specialized. General experience includes background in information systems development, network operations, application performance in a client/server environment, or related fields. Specialized experience includes the management of help desks in a multi-user environment, a comprehensive understanding of PC operating systems, a working knowledge of network and electronic mail operations and prior supervision of help desk employees. Help Desk must have a demonstrated ability to communicate well both orally and in writing and have a positive customer service attitude. Peraton Overview Peraton is a next-generation national security company that drives missions of conseq