Job Information
Racker IT Support Specialist in Ithaca, New York
Overview
As part of the Racker Information Technology team, this position serves to provide end-user support and maintenance for a desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading PC/Apple/Android hardware & software to ensure optimal workstation performance. The qualified candidate will answer Helpdesk requests and provide quality technical support to all customers and will support PC’s and limited Mac's running complex business applications. This position identifies, investigates, and resolves moderate to complex user questions regarding PC/Apple/Android and other peripherals and provides application/software support for various administrative areas.
Starting rate of pay is $23.08-$27.18 per hour, depending on experience. Our competitive benefits include a continuum of health care options for families and individuals, funding and time for continuing education, retirement investment with employer match, paid vacation for school holidays and breaks, paid sick time, and a 20% discount on childcare services for children of full time staff.
Responsibilities
Additionally:
Support Office365 environment and applications that connect to Office365
Provides limited server support
Experience creating/managing desktop imaging and software packaging process
Experience managing Android/IOS devices in a central environment preferred
Ability to provide quality customer service
Serves on a team in information technology to provide improved overall workstation reliability
Work with network-based computer management tools for updating, securing and maintaining Racker inventory of staff computers and devices
Qualifications
Associates Degree with 2 years’ experience, with preferred four years or more of related experiece
Experience working in a diverse computing support environment
In-depth understanding of Windows operating systems, Office 365, LAN environment, and hardware platforms
Experience utilizing network-based computer management tools and troubleshooting hardware/software/business applications/network problems.
Experience with managing central desktop management tools for PC. Proven track record of excellent customer service and a history of solving root cause issues in a timely manner
Excellent interpersonal skills and strong written and oral communication skills. Ability to interface with user community verbally and with written documentation. Must be able to document procedures and processes for internal use and user facing communications. Enjoys working in a team environment and helping others.
Ability to lift up to 50 pounds
Our approach to Diversity and Inclusion -
"A world where all people know they belong."
Job LocationsUS-NY-Ithaca
Category Information Technology
Total Hours 37.5