Summary: The Center is looking for a compassionate and professional Support Staff member. Support Staff is the first point of contact for patients at the Torrey Building location so professionalism and excellent customer service skills are a must. Support staff registers patients for intakes and walk-in assessments. They verify patient insurance benefits and navigate MNSure applications as needed. Support staff collaborates with a multidisciplinary team and must be able to adapt to changes in their work functions and environment. Primary Responsibilities: Patient services: Register patients Verify and update patient information at every visit Assist patients with paperwork Answer patient questions and help ensure the highest quality of customer service Assist patients with MNSure Applications as needed. Verify insurance benefits Soft Skills: Answer phones and transfer calls to the appropriate staff member needed. Customer-oriented communication skills Receive and process cash and credit card payments for services rendered Patient Records: Maintain patient record confidentially in a manner set forth by policy and procedure. Upload incoming patient records into the patient's EHR. Respond to records request accurately, effectively and in a timely manner. Collaborate with multidisciplinary team Excellent organizational and multitasking skills Perform other duties as assigned. Qualifications: Must be 18 years of age or older. Must have a high school diploma or general education diploma (GED). Must pass background studies conducted by the Minnesota Department of Human Services. Must have current CPR and First Aid certification or obtain it before direct patient contact. Preferred one year of experience as a Receptionist or Administrative Assistant; Preferred knowledge of HIPAA & patient confidentiality laws. Knowledge of Electronic Health Records Systems. Experience working with Medical Insurance/Benefits/MNSURE. Within 60 days of hire must become MNSURE Certified. Our Benefits Health, Dental, & Vision Insurance 401K (Up-to 8% employer contribution) Paid Time Off & Development Time 10 Paid Holidays Short- & Long-Term Disability (No-cost) Accident & Critical Illness Insurance Life Insurance On-the-Job Training Tuition Assistance Programs Employee Assistance Program (EAP) HSA Eligible Health Plans Family and Medical Leave Bereavement, Jury Duty, and Military Leave We prefer to promote internally and promote opportunities for development. The Center for Alcohol & Drug Treatment completes background checks in compliance with Minnesota Department of Human Services. We must conduct a background for employment within the Center. We do work with applicants on submitting paperwork for reconsiderations and variances if their background requires it. For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/3292663-868986