::: {role="main"} ::: section Own your opportunity to serve as a critical component of our nations safety and security. Make an impact by using your expertise to protect our country from threats.Be part of an exciting opportunity to contribute to one of the nation's most critical intelligence organizations. Your work directly impacts national security and global issues, you will have the chance to contribute to missions that are of paramount importance to the United States and its allies, know that that the environments and programs you support are making a difference on a global scale. Our customers operate at the forefront of technology, dealing with some of the most advanced defense, geospatial, and intelligence systems in the world.

Cloud Operations and Customer Support Engineer

Own your opportunity to serve as a critical component of our nations safety and security. As a Cloud Operations and Customer Support Engineer at Blackspoke, you will be pivotal in maintaining and enhancing our cloud infrastructure, ensuring operational efficiency and excellent customer support. Your expertise will directly contribute to safeguarding today and making tomorrow smarter through innovative cloud solutions.

What you will be working on: As the Cloud Operations and Customer Support Engineer, you will:

• Proactively manage and maintain cloud infrastructure to ensure high availability and performance.
• Respond to and resolve customer issues, providing exceptional technical support and customer service.
• Collaborate with engineering teams to support user consumption of applications in a sophisticated enterprise cloud environment.
• Engage in application monitoring to identify and address application performance or availability issues.
• Continuously monitor application infrastructure to identify and report on scalability and performance issues.
• Develop and maintain comprehensive documentation for application support procedures.

What you will bring to us (Must):

• Bachelors Degree in IT, Computer Science, or a related technical discipline, or an equivalent combination of education and experience.
• 5+ years of experience in IT with a strong focus on cloud operations and customer support.
• Proficiency with AWS cloud services and infrastructure management.
• Exceptional troubleshooting and problem-solving skills.
• Experience in providing customer-focused technical support.
• Knowledge of Linux distributions (e.g., RedHat, CentOS).
• Familiarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus).

What you will get:

• The opportunity to work on mission-critical projects that directly impact national security.
• A high-growth environment with numerous opportunities for professional growth.
• A collaborative team environment that values innovation and efficiency.
• A competitive benefits package that underscores our commitment to attracting and retaining top talent.

Location:Springfield, VA or St. Louis, MO US Citizenship Required

Equal Opportunity Employer/Veterans/Disabled. Individuals with disabilities, including disabled veterans or veterans with service-connected disabilities, are encouraged to apply. If you need assistance applying outside of the online application, please contactrecruiting@blackspoke.comfor more information.

This Organization Participates in E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you c n begin to resolve the issue before the employer can take any action against you, including terminating your employment.

Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.

Department of Homeland Security: 888-897-7781and E-Verify.gov ::: :::